Perch Return Policy

Please note: We are now charging a 3% Restocking Fee for all returns. This fee will be deducted from your refund when we process your return or exchange. We will gladly accept returns or exchanges on full priced items returned in their original unworn, unwashed condition with all tags intact. Returns just be initiated within 10 days of verified delivery date of online order.

• Shipping and handling charges are not refundable.
• All sale items are final sale and not eligible for return, exchange or store credit.
• We do not accept returns of swimwear and undergarments.
• All special orders, custom and one of a kind pieces are final sale.
• Online orders may be returned to any store location within the approved return window.
• Purchases made prior to sale markdowns are not eligible for a price adjustment.
• Promotional discounts cannot be applied to a “Final Sale” purchase.
• Promotional codes must be applied at time of checkout and cannot be retroactively applied.

Perch is unable to accommodate requests to price match other retailers or offer price adjustments once an order has been placed via our website.  

Submit a return request: log in to your account:
 1. In the "Email" field, enter your email address, and then click "Continue".
 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
 3. Go back to the online store, and then enter a six-digit verification code. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 For questions or to start a return please email Allie@perchvail.com